Free Shipping on all orders

FAQ


How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How long do orders take to be delivered?

We shipped from our various warehouses located in states – California, New Jersey, Texas and countries like China. The shipping time will depend on your location.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

8-14 Business days

Canada, Europe

8-15 Business days

Australia, New Zealand

8-15 Business days

Central & South America

10-20 Business days

Asia

8-15 Business days

Africa

15-30 Business days

 

Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

*All shipping times exclude clearance/customs delays

How can I track my orders?

Tracking number is uploaded once the order has been shipped out. You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Where are your products made?

Most of our products are manufactured in our factories located in Asia - specifically China and Hong Kong. 

How much do you charge for shipping?

  • Shipping is free worldwide.
  • In some cases, international shipment will require import/customs taxes to be paid. These will be the customer's responsibility under ALL CIRCUMSTANCES. Beyond Desire will not be held responsible for customs taxes and a like.

 

Can I cancel or modify my order?

  • You may request a cancellation or modification of your order within 12 hours after purchase. Just send us your request at support@beyondesire.com. For cancellation requests beyond 12 hours after purchase will have to return the package back to us to get a refund. Shipping fees are not refundable.

 

NOTE: We do not provide prepaid shipping label packages to send the product/s back to us. Customers must send back the unwanted product/s at their own expense. Please send us a message at support@beyondesire.com for the return shipping address.

What is your return policy?

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

We are committed to our customers, and we want you to be happy. We stand by our products and offer a 15-day customer satisfaction guarantee.. You can do it by sending a message on Contact Us page or sending an email at support@beyondesire.com

NOTE: We do not provide prepaid shipping label packages to send the product/s back to us. Customers must send back the unwanted product/s at their own expense. Please send us a message at support@beyondesire.com for the return shipping address.

My order arrived broken or damaged. What now?

  • We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If you received an item that is damaged or faulty, send us a photo or a video of the defective product at support@beyondesire.com and we will have it validated. Once validated, BEYOND DESIRE is more than happy to replace your item with no extra cost on your part. Please contact us within 48 hours after you received your order for the replacement to be valid.

 

  • To be eligible for our return and refund, your item must be unworn, unwashed, unused or otherwise in the same condition that you received it. It must also be in the original packaging. Wearable items are not eligible for returns. Only in the event that printed shoes or clothing are damaged upon arrival will be eligible for a replacement at no additional charge. 

 

Why is my order taking too long to deliver?

If you have already spent the maximum time of the delivery of your order, which is 45 days for orders, and your order still does not arrive, your order might be: 

  • stopped/held by the authorities in your country;
  • your order was sent back to us due to insufficient address, or your address cannot be located by the courier; 
  • your order was lost during transit.

 

Please contact us immediately at support@beyondesire.com if you believe your order is already beyond its expected and maximum delivery date. Our support team will have it verified and provide you solutions.

Beyond Desire will not be held liable to any lost or misroute parcels due to the wrong information provided by the customers. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening

What should I do if my package is delivered but I don’t have it?

 

  • If the tracking information indicates that your package has been delivered to your address and you still have not received it, please check the surroundings of your house - doorsteps etc., in case another home received it by mistake. You may also consider asking any other tenants such as family, roommates or landlords etc. in the event they received it on your behalf. The package may also have been left with property managers, an apartment office or your local postal provider. We will always do our best to assist you. 

 

Note: Beyond Desire is not responsible for packages that are lost or stolen once your package was delivered. If you are still unable to secure your package, you must contact the shipping carrier and file a lost/stolen package claim. You can call them or send an email or you may go directly to your postal provider.

 

Do you pay for import/custom taxes and fees?

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Duvely will not be held responsible for customs taxes.

Can I update my address? What should I do if I entered the wong shipping address?

 

  • Please contact us immediately if you noticed that your shipping details are incorrect. We can only update your shipping address within 12 hours from placing the order. If it is more than 12 hours after purchase, you are advised to contact the carrier of your package and arrange a delivery method for your package.

 

  • Please make sure to provide us with the correct shipping address. Beyond Desire will not be held responsible for items that were shipped to the incorrect address provided initially by the customer. In such cases, the customer will be responsible for any additional shipping fees incurred to reship to the correct address.

 

I am asked to present my identity documents and a picture showing the last 4 digits of my card, is that legal?

Yes. We often do this type of authentication process. The goal is to avoid purchases with stolen or cloned cards. Collaborate with us when these problems arise. We want to keep our customers happy!

 

How secure is my personal information?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What currency are you using in your website?

Our products are listed in the US Dollar. The charges will be converted based on the currency exchange the moment you placed the order and is shown to you the converted price already. 

 

 

 



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